FAQs & Contact
When will my order ship?
What is you return policy?
Returns are accepted if postmarked within 30 days of delivery. Full- priced items may be returned for full refund to the original method of payment. Merchandise must be returned in its original condition, unwashed, unworn, with tags in place. Prior to shipping the item back, the return must first be approved by email. Please include your order number in the email. Final Sale items cannot be returned or exchanged.
Visit our Return Policy page for additional information
What does it mean if an item is marked Final Sale?
All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. Additionally , no promotions code can be applied to items marked Final Sale. We understand purchasing Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions.
What if I receive a damaged item?
We hope this does not happen, and we do apologize if you receive a damage item. Please contact customer service within 48 hours of delivery so we may help resolve this!
How should I choose the best size for me?
You can reference our size conversion chart and size guide by product category. Due to the nature of our products, each product silhouette will have unique measurements. For exact measurements on a style, please contact us at firstname.lastname@example.org with you waist, hip, and bust measurements so we can assist you as efficiently as possible.
Visit our Size Guide page for additional information
What are the shipping options?
The postal service we use are DHL express and USPS.
Where do you ship?
Our orders are shipped worldwide from New York City, USA, Chicago, USA, and from the South East Europe.
Where are we based?
LoLo Hoxha is based in New York City, USA.
Are there late fees on Shop Pay ?
No, there are no late fees if you miss a scheduled payment.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
For all order related question contact: email@example.com
For other inquiries contact +1 347 942 7015